Summary
I have been in the Information Technology field since 2006. I first started off working as a help desk tech and
worked my way up through to an IT Operations Manager. Add in my strong work ethic that pushes me to work
on an issue until it is fixed, proactive mindset, along with my continual drive to keep learning and growing my
experience in this ever-changing field, and it’s easy to see how I’d be a great addition to your team.
Experience
Information Technology System Administrator
Connor Company
July 2023 - June 2024
Administration of Microsoft365 Security, Exchange, SharePoint
Administration of Windows Server 2012 R2, 2016, 2019, 2022
Administration and deployment of Aruba WIFI
Administration and deployment of Cisco Switches
Administration of Barracuda Backup and Veem
Administration of vCenter and VMware hosts
Administration of Linux, Ubuntu and Red Hat server
Desktop Support
Information Technology Operations Manager
Information Technology Operations Manager
Meyer Natural Foods
May 2014 - April 2023
Promoted in 2019 to Information Technologies Operation Manager from an IT System Administrator
Manage the IT Ops teams
Develop new procedures
Scan for and remediate security vulnerabilities
Plan and manage IT Ops Projects
Manage IT equipment life cycle
Manage and support Servers and computer hardware
Designed and implemented a new Disaster Recovery site.
Designed and implemented the backup systems
Designed and implemented new network and server infrastructures for two new offices
Manage the relationships with our Managed Service provider for our hosted virtual server environment A
Administration and troubleshooting Microsoft 365/Office 365
Administration, building, migration and troubleshoot Windows Servers 2012 R2, 2016, 2019, and 2022
Administration Group Policy, Active Directory, DHCP, DNS, WSUS, DFS
Administration of Virtualized servers utilizing VMware ESXi 7.0, 6.5, and 6.7, creation of new virtual
machines, configuration of virtual machines, migrating virtual machines to new hosts, and manage
upgrades to the hosts.
Administration of Cisco Meraki switches and APs, Cisco switches
Monitor and manage PRTG monitoring tool for the network devices, Windows servers, and ESX hosts
Leveraging Kali, CentOs, and Ubuntu to keep licensing costs down for non-critical servers
End user Technical support, with Operating systems Windows 10, 11, MacOS, iPhones, iPads
Meyer Natural Foods
May 2014 - April 2023
Promoted in 2019 to Information Technologies Operation Manager from an IT System Administrator
Manage the IT Ops teams
Develop new procedures
Scan for and remediate security vulnerabilities
Plan and manage IT Ops Projects
Manage IT equipment life cycle
Manage and support Servers and computer hardware
Designed and implemented a new Disaster Recovery site.
Designed and implemented the backup systems
Designed and implemented new network and server infrastructures for two new offices
Manage the relationships with our Managed Service provider for our hosted virtual server environment A
Administration and troubleshooting Microsoft 365/Office 365
Administration, building, migration and troubleshoot Windows Servers 2012 R2, 2016, 2019, and 2022
Administration Group Policy, Active Directory, DHCP, DNS, WSUS, DFS
Administration of Virtualized servers utilizing VMware ESXi 7.0, 6.5, and 6.7, creation of new virtual
machines, configuration of virtual machines, migrating virtual machines to new hosts, and manage
upgrades to the hosts.
Administration of Cisco Meraki switches and APs, Cisco switches
Monitor and manage PRTG monitoring tool for the network devices, Windows servers, and ESX hosts
Leveraging Kali, CentOs, and Ubuntu to keep licensing costs down for non-critical servers
End user Technical support, with Operating systems Windows 10, 11, MacOS, iPhones, iPads
Information Technology System Administrator
Center Partners Inc
June 2012 - May 2014
Administration and troubleshoot mail flow, create mailboxes, restore mailboxes from backups,
implement mailbox limits with multi server configuration of Exchange 2010 with Edge, CAS, Mailbox
server roles.
Engineered and implemented Liferay portal cluster with Centos 6.3 servers
Administration, creation of virtual machines, edit virtual machines settings, migrated virtual machines,
cloned virtual machines, added/removed hosts using VMWare vCenter 4.1 with ESXi 4.1 and 5.1
Administration, creation of virtual machines, edit virtual machines settings with Citrix XenServer and
Citrix XenDesktop
Remediated PCI Audit failures
Troubleshoot failed and missed backups, setup new backup jobs using Commvault, Symantec Backup
Exec, and other backup software
Create luns, resize luns, create new ISCIS connections, troubleshoot, contact vendor for support of
NetApp Sans
Create luns, resize luns, create new ISCIS connections, troubleshoot, contact vendor for support of
Lefthand Sans
Administration, building, and troubleshoot Windows Servers 2000, 2003, 2008, 2008 R2 Administration,
building, and troubleshooting of CentOS servers 6.2, 6.3, and 6.4
Administration Group Policy Objects
Administration Active Directory
Administration and troubleshooting DHCP and DNS
Administration of Windows Patch Management using WSUS
Administration of Solarwinds Orion NPM and SAM
Administration of Solarwinds Log and Events Manager
Escalation point for help desk and desktop technicians
Center Partners Inc
June 2012 - May 2014
Administration and troubleshoot mail flow, create mailboxes, restore mailboxes from backups,
implement mailbox limits with multi server configuration of Exchange 2010 with Edge, CAS, Mailbox
server roles.
Engineered and implemented Liferay portal cluster with Centos 6.3 servers
Administration, creation of virtual machines, edit virtual machines settings, migrated virtual machines,
cloned virtual machines, added/removed hosts using VMWare vCenter 4.1 with ESXi 4.1 and 5.1
Administration, creation of virtual machines, edit virtual machines settings with Citrix XenServer and
Citrix XenDesktop
Remediated PCI Audit failures
Troubleshoot failed and missed backups, setup new backup jobs using Commvault, Symantec Backup
Exec, and other backup software
Create luns, resize luns, create new ISCIS connections, troubleshoot, contact vendor for support of
NetApp Sans
Create luns, resize luns, create new ISCIS connections, troubleshoot, contact vendor for support of
Lefthand Sans
Administration, building, and troubleshoot Windows Servers 2000, 2003, 2008, 2008 R2 Administration,
building, and troubleshooting of CentOS servers 6.2, 6.3, and 6.4
Administration Group Policy Objects
Administration Active Directory
Administration and troubleshooting DHCP and DNS
Administration of Windows Patch Management using WSUS
Administration of Solarwinds Orion NPM and SAM
Administration of Solarwinds Log and Events Manager
Escalation point for help desk and desktop technicians
Network Specialist
Advanced Technology Services (ATS)
January 2006 - June 2012
Lead project to implement WSUS 3 in an enterprise environment with multiple WSUS servers over 5
sites
Implemented and project planned an Exchange 2003 to 2010 migration, during migration setup 2010 to
route mail to mailboxes still present on Exchange 2003, setup OWA 2010 to redirect to OWA 2003,
worked with network team to diagnose and resolve an issue preventing the Exchange 2010 server to
use SMTP when communicating with the Exchange 2003 server that was located at a different site
Implemented and project planned a Windows 2003 SBS to Windows 2008 SBS server migration, which
included Exchange 2003 to Exchange 2007 server migration
Administration and troubleshoot mail flow, create mailboxes, restore mailboxes from backups,
implement mailbox limits with Exchange 2010, 2007, and 2003.
Administration, creation of virtual machines, edit virtual machines settings using VMWare ESXi 3.5, 4.x,
and 5.0
Administration with VMware vCenter 4.x
Designed and build a VMWare ESX host to run multiple virtual machines
Administration Network and System monitoring tool
Advanced Technology Services (ATS)
January 2006 - June 2012
Lead project to implement WSUS 3 in an enterprise environment with multiple WSUS servers over 5
sites
Implemented and project planned an Exchange 2003 to 2010 migration, during migration setup 2010 to
route mail to mailboxes still present on Exchange 2003, setup OWA 2010 to redirect to OWA 2003,
worked with network team to diagnose and resolve an issue preventing the Exchange 2010 server to
use SMTP when communicating with the Exchange 2003 server that was located at a different site
Implemented and project planned a Windows 2003 SBS to Windows 2008 SBS server migration, which
included Exchange 2003 to Exchange 2007 server migration
Administration and troubleshoot mail flow, create mailboxes, restore mailboxes from backups,
implement mailbox limits with Exchange 2010, 2007, and 2003.
Administration, creation of virtual machines, edit virtual machines settings using VMWare ESXi 3.5, 4.x,
and 5.0
Administration with VMware vCenter 4.x
Designed and build a VMWare ESX host to run multiple virtual machines
Administration Network and System monitoring tool
Troubleshoot and resolve alerts from monitoring tool
Trained help desk technicians on monitoring tool
Escalation point for help desk technicians
Administration and troubleshoot Windows Servers 2003, 2008, 2008 R2
Administration Group Policy Objects
Administration Active Directory
Administration and troubleshoot DHCP and DNS
Administration of Windows Patch Management using WSUS
Worked to troubleshoot failed and missed backups, setup new backup jobs using Symantec Backup
Exec and backup software
Administration of Network and System monitoring tool
Troubleshot and resolved alerts from monitoring tool
Trained help desk technicians on monitoring tool
Escalation point for help desk technicians
Administration Windows Servers 2003, 2008
Administration Group Policy Objects
Administration Active Directory
Worked on an Exchange 2007 project to enable Active Sync
Troubleshot Exchange 2007 mail flow issue between CAS/HUB/Mailbox and an Edge Transport
servers, worked with Microsoft to resolve issue
Administration Exchange 2007
Administration hosted Red Condor Anti-Spam working with on premises Exchange 2007
Administration BlackBerry Enterprise Server 4.0
Troubleshot mail flow issues due to MX and DNS changes
Diagnosed Server hardware issues
Installed Windows 2003, 2008 and 2008R2 on HP ProLiant servers
Administration of Windows Patch Management using WSUS
Worked to troubleshoot failed and missed backups, setup new backup jobs using Symantec Backup
Exec
Answered Technical Phone calls and emails
Documented procedures and trained other help desk technicians
Documented common resolutions
Started up two customer help desks
Administration of customer’s Heat ticketing application
Trained help desk technicians on monitoring tool
Escalation point for help desk technicians
Administration and troubleshoot Windows Servers 2003, 2008, 2008 R2
Administration Group Policy Objects
Administration Active Directory
Administration and troubleshoot DHCP and DNS
Administration of Windows Patch Management using WSUS
Worked to troubleshoot failed and missed backups, setup new backup jobs using Symantec Backup
Exec and backup software
Administration of Network and System monitoring tool
Troubleshot and resolved alerts from monitoring tool
Trained help desk technicians on monitoring tool
Escalation point for help desk technicians
Administration Windows Servers 2003, 2008
Administration Group Policy Objects
Administration Active Directory
Worked on an Exchange 2007 project to enable Active Sync
Troubleshot Exchange 2007 mail flow issue between CAS/HUB/Mailbox and an Edge Transport
servers, worked with Microsoft to resolve issue
Administration Exchange 2007
Administration hosted Red Condor Anti-Spam working with on premises Exchange 2007
Administration BlackBerry Enterprise Server 4.0
Troubleshot mail flow issues due to MX and DNS changes
Diagnosed Server hardware issues
Installed Windows 2003, 2008 and 2008R2 on HP ProLiant servers
Administration of Windows Patch Management using WSUS
Worked to troubleshoot failed and missed backups, setup new backup jobs using Symantec Backup
Exec
Answered Technical Phone calls and emails
Documented procedures and trained other help desk technicians
Documented common resolutions
Started up two customer help desks
Administration of customer’s Heat ticketing application
Education
Bradley University
Bachelor of Science
Bachelor of Science
Licenses & Certifications
Certified in Cybersecurity (CC) - ISC2
Issued July 1, 2024
BU01 Barracuda Backup Foundation - Barracuda
Issued Mar 2023 - Expires Mar 2025
Microsoft Certified Systems Administrator: Security - Microsoft
3433573
Issued July 1, 2024
BU01 Barracuda Backup Foundation - Barracuda
Issued Mar 2023 - Expires Mar 2025
Microsoft Certified Systems Administrator: Security - Microsoft
3433573
Microsoft Certified Systems Administrator (MCSA) - Microsoft
3433573
Microsoft Certified Professional - Microsoft
3433573
Active Microsoft® Certified Technology Specialist: Microsoft Exchange Server
2010, Configuration - Microsoft
3433573
CompTIA Server+ - CompTIA
COMP001003557681
CompTIA Security+ - CompTIA
COMP001003557681
CompTIA A+ - CompTIA
COMP001003557681
CompTIA Network+ - CompTIA
COMP001003557681
3433573
Microsoft Certified Professional - Microsoft
3433573
Active Microsoft® Certified Technology Specialist: Microsoft Exchange Server
2010, Configuration - Microsoft
3433573
CompTIA Server+ - CompTIA
COMP001003557681
CompTIA Security+ - CompTIA
COMP001003557681
CompTIA A+ - CompTIA
COMP001003557681
CompTIA Network+ - CompTIA
COMP001003557681
Skills
active directory • backup • dhcp • disaster recovery planning • dns • VMWare ESXi • Windows
Server • Office 365 Administration • Local Area Network (LAN) • Vulnerability Scanning